Troubleshooting Photo Quality

Troubleshooting Photo Quality

Getting clear receipt photos is key to accurate extraction. Here's how to fix common issues.

The Perfect Receipt Photo

✅ Good Photo Checklist:

• Receipt is flat on a surface

• Entire receipt is visible (especially totals)

• Good lighting without shadows

• Camera is steady (no blur)

• Receipt is right-side up

Common Problems and Fixes

"I couldn't read that clearly"

This means the AI couldn't extract key data. Try:

1. Flatten the receipt completely

2. Move to better lighting

3. Avoid glare from overhead lights

4. Make sure the total is visible

Blurry Photos

• Hold the phone steady for 1-2 seconds

• Tap the screen to focus before shooting

• Use good lighting so the camera doesn't need to compensate

Faded Thermal Receipts

• Take photos quickly - thermal paper fades

• Use flash if needed

• Consider asking for email receipts from vendors

Crumpled Receipts

• Flatten as much as possible

• Hold down edges that curl up

• Shoot from directly above

After Multiple Failed Attempts

If you've tried 2-3 times and it still fails:

1. The receipt is flagged for Manual Review

2. You'll see it in the Exceptions dashboard

3. A producer can manually enter the data

4. You'll receive confirmation once it's processed

Unsupported Receipt Types

These may have trouble:

• Handwritten receipts

• Very long receipts (scroll shots needed)

• Receipts in languages other than English

• Carbon copy receipts