Contact Support
Can't find what you're looking for? We're here to help.
Best Way to Contact Us
Use the in-app support form:
1. Go to /help/contact
2. Choose issue type
3. Enter email, subject, and details
4. Submit
Typical response target is within 24 business hours.
Email Options
Depending on where you're contacting from, you'll see:
- support@olivine.com (Help Center contact page)
- support@topsheet.net (some SMS HELP responses)
When Contacting Support
Include these details for faster help:
- Your production name
- What you were trying to do
- What happened instead
- Any error messages you saw
- Screenshots if possible
Current Scope
The support form currently stores requests for team follow-up.
Live chat and public status-page features are not part of the current Help Center implementation.